Salesforce Winter '27 for Agentforce and Data 360: What Actually Changes
Waves land 4 Sep, 2 Oct and 9 Oct 2026. Why the Data 360 section looks thin, what the Agentforce renames signal, and the deprecations that actually break things.
Who the user is, which records they see, and how to prove it — the sharing model taught as a set of deliberate decisions.
Designed and created by Salesforce Expert
7 sections · 21 lectures · 6 hands-on labs
Salesforce's sharing model is the part of the platform most often configured by accident. This course separates the two questions that get muddled — who the user is, and which records they can reach — and then works through the only tools that subtract access, the places where visibility silently becomes a number, and who else is asking.
It ends with proving it: showing an auditor, or yourself, that the org does what you think it does. It deepens the Configuration and Setup domain of the Platform Administrator exam and carries no exam of its own.
Waves land 4 Sep, 2 Oct and 9 Oct 2026. Why the Data 360 section looks thin, what the Agentforce renames signal, and the deprecations that actually break things.
Four ways to ground an agent in Data 360, when each is right, and why zero-copy federation is the wrong choice for the retrieval path of a live conversation.
Every Agentforce project has this argument in week three. The rule that sorts deterministic steps from generative ones, and why each half needs a different test.