Refund & Cancellation Policy

Last updated: 11 September 2026

This policy applies to all purchases on crmcloudmastery.com.

1. Cancel at any time

Monthly and annual subscriptions renew automatically until you cancel. You can cancel at any time:

• from your account (sign in, then open your memberships and choose Cancel), or
• by writing to us through our contact form, using the email on your account. We process cancellation requests within 2 business days.

Cancelling stops the next renewal, and no further charges are made. You keep full access until the end of the billing period you have already paid for.

2. No refunds

Because course content is digital and available immediately after payment, all payments are non-refundable. This includes the first payment, renewal payments, and any unused part of a monthly or annual period. Please cancel before your renewal date if you do not want to be charged for the next period.

3. Charges made in error

This is not a discretionary refund. If you were charged twice for the same period, or charged after you cancelled because of a mistake on our side, contact us within 30 days of the charge. Once we confirm the error, the wrong charge is refunded in full to your original payment method. The refund is started within 5–7 business days, and your bank may take a few more days to show it.

4. Failed payments

If a renewal payment fails, Razorpay may retry it over the following days. If it still cannot be collected, your access is paused until a payment succeeds or you cancel.

5. Contact

Write to us through our contact form.