Salesforce Winter '27 for Agentforce and Data 360: What Actually Changes
Waves land 4 Sep, 2 Oct and 9 Oct 2026. Why the Data 360 section looks thin, what the Agentforce renames signal, and the deprecations that actually break things.
CRM Cloud Mastery
Blog
Guides, walkthroughs and notes from the team that builds the courses.
Grounding Agentforce in Data 360: Structured Data, Intelligent Context and the Latency Trap
Four ways to ground an agent in Data 360, when each is right, and why zero-copy federation is the wrong choice for the retrieval path of a live conversation.
Agent Script vs Subagents and Actions: When to Make an Agentforce Agent Deterministic
Every Agentforce project has this argument in week three. The rule that sorts deterministic steps from generative ones, and why each half needs a different test.
Agentforce 360 Explained: Builder, Agent Script, Voice and Intelligent Context
Builder, Agent Script, Voice and Intelligent Context: what each is for, how Atlas grounds them in Data 360, and the failure mode that ends most pilots.
Salesforce Data Cloud Is Now Data 360: What Changed, What Didn't
Same engine, same DMOs, same limits. Three changes that are not cosmetic, one architectural decision the rename never touched, and the real exam weightings.