https://crmcloudmastery.com/blog Guides and walkthroughs from CRM Cloud Mastery. en https://crmcloudmastery.com/blog/salesforce-winter-27-agentforce-data-360 https://crmcloudmastery.com/blog/salesforce-winter-27-agentforce-data-360 Sun, 13 Sep 2026 06:17:24 GMT Waves land 4 Sep, 2 Oct and 9 Oct 2026. Why the Data 360 section looks thin, what the Agentforce renames signal, and the deprecations that actually break things. https://crmcloudmastery.com/blog/grounding-agentforce-in-data-360 https://crmcloudmastery.com/blog/grounding-agentforce-in-data-360 Sat, 12 Sep 2026 06:17:24 GMT Four ways to ground an agent in Data 360, when each is right, and why zero-copy federation is the wrong choice for the retrieval path of a live conversation. https://crmcloudmastery.com/blog/agent-script-vs-topics-and-actions https://crmcloudmastery.com/blog/agent-script-vs-topics-and-actions Fri, 11 Sep 2026 06:17:24 GMT Every Agentforce project has this argument in week three. The rule that sorts deterministic steps from generative ones, and why each half needs a different test. https://crmcloudmastery.com/blog/agentforce-360-explained https://crmcloudmastery.com/blog/agentforce-360-explained Thu, 10 Sep 2026 06:17:24 GMT Builder, Agent Script, Voice and Intelligent Context: what each is for, how Atlas grounds them in Data 360, and the failure mode that ends most pilots. https://crmcloudmastery.com/blog/data-cloud-vs-data-360 https://crmcloudmastery.com/blog/data-cloud-vs-data-360 Wed, 9 Sep 2026 06:17:24 GMT Same engine, same DMOs, same limits. Three changes that are not cosmetic, one architectural decision the rename never touched, and the real exam weightings.