Salesforce Winter '27 for Agentforce and Data 360: What Actually Changes
Waves land 4 Sep, 2 Oct and 9 Oct 2026. Why the Data 360 section looks thin, what the Agentforce renames signal, and the deprecations that actually break things.
Trust Layer, Evals & Agent Observability
The governance and observability half of Agentforce: the Trust Layer, evaluations, deployment and keeping an agent honest.
Designed and created by Salesforce Expert
What you'll learn
- Explain what the Trust Layer does, and what it does not
- Build evaluations that catch regressions before customers do
- Instrument an agent so its behaviour is observable
- Deploy and maintain an agent as a governed system
- Answer the governance questions on the Agentforce Specialist exam
Course content
4 sections · 14 lectures · 7 hands-on labs
Orientation 2 lectures
- 1.1 The Agent That Shipped, And The Week Nobody Was Watching
- 1.2 The Three Questions That Block A Go-Live
Trust, governance and observability 5 lectures
- 2.1 The Einstein Trust Layer, Component By Component
- 2.2 What Actually Happens To A Prompt In Flight
- 2.3H Hands-On: Prove Masking Fired, Then Read The Audit Trail Hands-on
- 2.4H Hands-On: Red-Team Your Own Agent, Four Attacks, Four Controls Ranked Hands-on
- 2.5H Hands-On: Observability, And What It Costs Hands-on
Testing, deployment and maintenance 6 lectures
- 3.1 What Testing Means When The Output Is Different Every Time You Run It
- 3.2 Testing Center, Test Sets, And The Expected-Outcome Problem Nobody Warns You About
- 3.3H Hands-On: Build A Forty-Case Test Set From Real Transcripts, And Run It Hands-on
- 3.4aH Hands-On: Two Failures Fixed Hands-on
- 3.4bH Hands-On: One Left Red On Purpose Hands-on
- 3.5H Hands-On: Ship It — Versions, Sandboxes, Deployment, And Not Breaking The Live One Hands-on
Close 1 lectures
- 4.1 What You Can Now Prove, And The Two Exam Domains You Have Just Covered
Requirements
- AGF-201 Agentforce Specialist, or equivalent Agentforce experience
Description
A short, focused course on the part of Agentforce that gets skipped: trust, governance and observability, then testing, deployment and maintenance. It covers the Trust Layer, how to evaluate an agent rather than eyeball it, and what maintaining one looks like once it is answering customers.
It maps to the Governance and Observability portion of the Agentforce Specialist exam, and works as a companion to AGF-201 rather than a replacement for it.
Who this course is for
- Anyone accountable for an Agentforce deployment's safety, cost or reliability.
Skills you'll practise
Related reading
Grounding Agentforce in Data 360: Structured Data, Intelligent Context and the Latency Trap
Four ways to ground an agent in Data 360, when each is right, and why zero-copy federation is the wrong choice for the retrieval path of a live conversation.
Agent Script vs Subagents and Actions: When to Make an Agentforce Agent Deterministic
Every Agentforce project has this argument in week three. The rule that sorts deterministic steps from generative ones, and why each half needs a different test.